Terms of Service

1. Acceptance of Terms

By creating an account or using the Blackcard platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Crank Technologies, Inc. (“Crank Technologies,” “we,” “us,” or “our”), the company that owns and operates the Blackcard service.

2. Eligibility

You must be at least 18 years old to create a Blackcard account. To access venue features related to alcohol service, you must be at least 21 years old or the legal drinking age in your jurisdiction, whichever is greater. By using the Service, you represent that you meet these age requirements.

3. Account Registration

You agree to provide accurate, current, and complete information during registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. One account per person. Notify us immediately of any unauthorized use.

4. Description of Service

Blackcard provides a digital platform for VIP membership management at nightlife venues. The Service enables venues to issue, manage, and verify digital membership cards, and enables members to present verifiable credentials at participating venues. Blackcard does not itself sell alcohol, admission, food, or any controlled goods or services.

5. Membership & Cards

Digital Blackcards are issued by partner venues, not by Blackcard. The perks, validity period, and terms of each membership are determined solely by the issuing venue. Venues may modify, suspend, or revoke memberships at their discretion. Blackcard is not responsible for the fulfillment of any perks or benefits associated with venue-issued cards.

6. Venue Relationship Disclaimer

Blackcard is a SaaS platform providing technology services to venues. The venue is the merchant of record for any goods, services, drinks, admission, or other benefits redeemed through a Blackcard. Blackcard does not act as an agent, employee, or representative of any venue. Disputes regarding redeemed perks should be directed to the issuing venue.

7. Acceptable Use

You agree not to:

• Use the Service for any fraudulent purpose
• Share, transfer, or resell your Blackcard to another person
• Screenshot, photograph, or otherwise duplicate your QR code for the purpose of sharing
• Harass, threaten, or abuse venue staff or other users
• Attempt to circumvent verification mechanisms
• Resell memberships or perks for profit
• Use the Service in violation of any applicable law

8. QR Code & Identity

Your Blackcard and its associated QR code are non-transferable and tied to your identity. QR codes are signed, rotating tokens. Sharing a QR code — by screenshot, photo, or any other means — may result in immediate and automatic revocation of your membership by the issuing venue. Blackcard may assist venues in detecting and preventing QR code sharing.

9. Payments

Where applicable, payment processing is handled by Stripe, Inc. Blackcard does not store full credit card numbers. All payment data is processed in compliance with PCI DSS standards via Stripe Elements. By providing payment information, you authorize Blackcard and/or the venue to charge the applicable fees. You are responsible for any taxes associated with your use of the Service.

10. Refunds

Refunds for paid memberships are handled by the issuing venue as the merchant of record. Blackcard facilitates the technical processing of refunds where applicable but does not arbitrate refund disputes between members and venues. Contact the issuing venue directly for refund requests.

11. Intellectual Property

The Blackcard platform, including its software, design, branding, and documentation, is owned by Blackcard and protected by intellectual property laws. You retain ownership of content you submit (e.g., profile photos) but grant Blackcard a non-exclusive, worldwide, royalty-free license to display such content as necessary to operate the Service.

12. Third-Party Services

The Service integrates with third-party services including Apple App Store, Stripe, and analytics providers. Your use of these services is subject to their respective terms and privacy policies. Blackcard is not responsible for the availability, accuracy, or conduct of third-party services.

13. Termination

You may terminate your account at any time through the app or by contacting us at support@crank.social. Blackcard may suspend or terminate your account for violation of these Terms, fraudulent activity, or at our discretion with reasonable notice. Upon termination, your access to the Service ceases and any active memberships may be affected.

14. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. BLACKCARD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, OR AVAILABILITY OF ANY VENUE'S PERKS OR SERVICES.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLACKCARD'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM YOUR USE OF THE SERVICE IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID TO BLACKCARD IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100). BLACKCARD SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

16. Indemnification

You agree to indemnify, defend, and hold harmless Blackcard, its officers, directors, employees, and agents from any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

17. Dispute Resolution

These Terms are governed by the laws of the State of Missouri. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association. You agree to waive any right to participate in a class action lawsuit or class-wide arbitration. You may opt out of this arbitration provision by sending written notice to support@crank.social within 30 days of account creation.

18. Changes to Terms

We may modify these Terms at any time. For material changes, we will provide at least 30 days' notice via email and/or in-app notification. Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.

19. Contact

For questions about these Terms, contact us at support@crank.social.